Chickasaw Telecom, Inc. Named to CRN’s Solution Provider 500 List

Oklahoma City, Oklahoma, June 4, 2019 – Chickasaw Telecom, Inc. today announced that CRN, a brand of The Channel Company, has named the company to its 2019 Solution Provider 500. This annual list ranks the largest North American IT channel partner organizations by revenue. The Solution Provider 500 is the industry standard for recognizing the highest performing technology integrators, strategic service providers and IT consultants. It is the industry’s predominant channel partner list.

2019 marks the ninth consecutive year Chickasaw Telecom, Inc. has been selected for this honor.

Improve Your Cell Phone Signal

Cell reception is no longer considered a luxury. To most cell phone users, it’s a modern-day necessity making it essential to have reliable cell coverage at your place of work.

While provider coverage maps may show strong signals in your area, it does not guarantee great reception in your workplace. Building materials, geographic or structural interference, cell tower location, cell tower user capacity and a variety of other factors can have a negative impact on your cell phone signal.

Spotty service and dropped calls are frustrating, and if employees are using their cell phones to conduct business, problems like these can have a negative impact on communication with your customers, vendors and on your bottom line.

Fortunately, there are ways you can help ensure that the cell signal inside your business facilities is consistent and strong:

Avoid Inhibitors. Open a window, move away from walls and metal surfaces, and move to a higher level.

Charge Your Device. As batteries lose voltage, the amount of power available to communicate with the cellular tower also dwindles.

Close Unused Applications and Pages. Closing apps and pages that are running in the background enables your mobile device to devote all performance to the task at hand.

Enhance Your Cellular Signal. Cell phone signal boosters, also known as cell signal repeaters, are a great solution for most any space that has cell reception outside or nearby the facility. An in-building cell signal repeater such as SureCall’s signal booster, typically supports most cellular providers, including AT&T, Verizon, Sprint, and T-Mobile, in addition to smaller regional carriers if needed.

These devices are usually installed along with what is called a distributed antenna system (DAS). DAS is a telecommunications system that receives the carrier’s signal (a licensed radio frequency) on a base transceiver station or a bi-directional amplifier and then transports it into your building using a cable.

Coverage antennas are placed throughout the building as necessary to provide the best overall service for you and your employees. Cellular signal enhancement solutions come in passive or active options. The best option for you will depend on the size of your facility.

Passive systems

These systems use coaxial cable, a coverage antenna and other components that do not require AC or DC power to function. Passive solutions are more cost effective to install and work best in buildings that are under 100,000 square feet. Passive systems require the radio frequency power to be balanced among multiple coverage antennas so there is a strong and consistent signal throughout the building. The downside to this option is that it is difficult and costly to expand over time, should you want to increase the square footage taken up by your business in the same building.

Active systems

These systems require AC or DC power and consist of changing the radio frequency into other types of signals, such as optical. Then, antenna-like devices are placed throughout the building to receive the signal and change it back into a radio frequency used by cellular phones. Active systems are more costly than passive and are used in very large buildings as well as in campus-like settings of multiple buildings. This option, unlike a passive system, is easy to expand should the need arise.

Chickasaw Telecom can help you assess your needs and find the solution that can best improve the cellular signal in your business.

Save Time and Money with a Software Assurance Plan

Your investment in your business communications system and keeping that system available and up to date every minute of every day is critical.

A short time ago, phone systems were mostly made up of wires and hardware. When the warranty on this equipment ran out, businesses were given the opportunity to purchase annual maintenance and protection plans to help keep their systems operational. With today’s software-based VoIP phone systems, software is just as important as hardware. New features, functionalities, and software updates are constantly available.

In today’s ever-changing market, it is important to maintain the latest technologies. As phone systems have changed, protection plans have also changed. What once was annual maintenance and protection is now “software assurance.” Software assurance is a software subscription support program offered by most manufacturers that protects your communications investments by providing ongoing releases, updates, patches and more.

Why is it important to purchase and keep a software assurance program in place?

  • Protect your investment. Stay current with software upgrades, updates, fixes and security patches. Have peace of mind knowing your operational risk has been reduced and your system is stable and up-to-date with the latest features and enhancements.
  • Ensure your software is always current. A software assurance plan typically includes the following:
    • Cost of enhancements and new software releases
    • Installation of enhancements new software releases
    • Service packs and fixes for any issues related to compatibility and security
    • Remote diagnoses and repair of software-related problems
  • Address System Issues with the ability todownload system fixes and patches quickly and efficiently, ensuring minimal downtime.
  • Maximize Employee Productivity by keeping your systems and applications current with the latest features and enhancements.
  • Budget More Efficiently with a fixed annual contract offered by most software assurance plans. Efficiently budget for your business communications system expenditures in advance, alleviating the concern of unexpected system maintenance or upgrade costs.

Software assurance programs reduce the capital outlay your company would need to make every time there is an upgrade to your communications system software. It also eliminates having to tie up valuable internal resources to purchase, install, and check the software for every upgrade. Software assurance programs are a smart way to keep your telecom system up to date and operating at peak efficiency.

Work Smarter with IoT

By now, you have likely heard the phrase “Internet of things,” or IoT. It has become a hot topic of discussion both inside and outside of the workplace. But what exactly is the “Internet of things?”

IoT is the concept of connecting everyday objects (so long as they have an on/off switch) to the Internet and then to other connected devices. This can include a number of devices from cellphones, coffee makers, washing machines, wearable technology and almost anything else you can think of. 

This network of devices with built in sensors are connected to an IoT platform, which collects and shares data about their environment and how they are used. These platforms can then determine what information is useful and what can be disregarded. The gathered information can be used to identify patterns, provide recommendations, and expose possible problems before they arise.

How Can the Internet of Things Help my Business?

The IoT represents a tremendous opportunity for businesses of all sizes. It’s not only large companies that can utilize these devices—small businesses can, and should, use the devices to improve their operations. So, where do you start? Here are some ideas to get you started.

Automation. For small businesses, leaving the lights on overnight or forgetting to lock the doors can have severe consequences. Automating your office routine with IoT devices can help take some of the pressure off.

  • Using smart lighting and thermostats eliminates the need to constantly set and rest your thermostat or worry about turning the lights off when you leave the office. Not only does this eliminate stress, but these devices can also offer significant cost savings.
  • Smart locks increase security by giving users access to a building instead of using a physical key. Businesses can monitor and control a smart lock from anywhere and can also tell if a door is open.
  • Smart Cameras are great for security. Many of the top connected cameras come with large amounts of cloud storage so that you can go back and review your security footage if needed. A reliable internet connection is necessary to achieve good quality footage.

Improve Space Efficiency. Wasted resources can be a huge burden on a small business budget. IoT can help to maximize your office space by using sensors to pick up activity and heat to monitor which area or areas of your office are used the most.

This information can then be used to figure out when conference rooms go unused or if your office needs to be restructured. For example, perhaps certain departments need to work closer together, or additional workspaces are necessary for meetings. Sensors can tell all of this information and help organizations, large and small, maximize their space. Combined with smart lighting and smart thermostats, offices can use IoT to maximize productivity and savings.

Virtual Assistants. Virtual assistant such as Google Assistant, Alexa or Siri can be connected to task management systems and calendars. These devices can communicate with other smart devices and eliminate tedious tasks like scheduling and research. Taking advantage of these free assistants can simplify your day and boost productivity.

Automatic Inventory Tracking. Maintain an accurate inventory while maximizing efficiency by using RFID tags for merchandise. Small retail businesses can benefit from the use of smart RFID tags on their merchandise. These tags can automatically update inventory as items are sold. You can also set up the sold items to be reordered automatically.

Mobile Card Readers aren’t just for mobile operations. Many small businesses use them in place of cash registers. Similar to credit card processing companies, you are charged a processing fee for each transaction, however the card readers are typically much less expensive to purchase and maintain than a traditional POS system.

The Internet of Things can greatly improve the way we work, helping to make more efficient use of our resources and space. For small businesses trying to grow and compete with larger enterprises, this efficiency is critical. As the IoT continues to automate office tasks, organizations should take advantage of these offerings to help their business stay competitive in the market.

Star of the Year 2018

Joe Rayburn

Each year our board of directors considers nominations for the Chickasaw “Star of the Year Award” that is given to a person showing outstanding effort, teamwork, and communications skills. This is our highest award at Chickasaw.

This year’s recipient for the customer service Star of the Year is Joe Rayburn.

Congratulations Joe and well done!

Disaster Preparation, Prevention, and Recovery

You’ve worked hard opening and running your business. Losing it to a disaster would be financially devastating for you — and for your employees. Would you know what to do if disaster struck your business? One of the most important steps you can take in running your business is creating a disaster preparation, prevention and recovery plan.

The following guide can help you to determine what you need to include in your plan to make sure your business is protected against common threats, prepared for natural and other disasters and can quickly recover should an unpreventable event occur.

Make a list of assets. First, you need to make a list of all your physical business assets that could be lost in a disaster. These may include;

  • Building(s)
  • Equipment
  • Furniture
  • Vehicle(s)
  • Product inventory
  • Cash
  • Financial, customer and other operational data
  • Physical documents
  • Network and Data equipment

Identify Risk. Determine which types of threats can damage or destroy your assets. Some of the following may not affect your area, but any that could impact the operation of your business need to be considered.

  • Earthquake, tornado, tsunami, or hurricane
  • An electrical surge or outage
  • Fire
  • Hacking, viruses, and other cyber attacks
  • Rain and flooding
  • A spill of hazardous substances
  • Terrorism

Determine the steps you will take to protect your assets from disasters. Take each threat and each asset, then analyze how you can prevent or prepare for the variuos disasters that might affect those assets.

Personnel. Employee safety should be a top priority of your disaster plan. Create a plan for the protection/evacuation of your employees during natural or man-made events that could affect their safety.

  • Assign and train employees, based on their personal skills, to be prepared to take specific actions in the event of a physical threat
  • Bring in a professional to train a number of employees to perform CPR and other first aid measures
  • Determine escape routes and safe areas employees should use, depending on the type of physical threat
  • Post a plan of these routes in a prominent place so employees are reminded of them and can know them instinctively
  • Include instructions for turning off utilities such as gas, water, and HVAC systems
  • Assign individuals to help ensure that an escape or safety plan is implemented properly
  • Practice this plan and make sure new employees are trained on it as part of their orientation
  • Post emergency phone numbers for police, fire, poison control, etc .
  • Add safety equipment — including first aid kits, Automatic External Defibrillators (AEDs), fire extinguishers, smoke detectors, and shelter-in-place supplies — to your facility
  • Maintain an emergency personnel file on each employee with important medical data, and names of emergency contacts

Physical Assets. Meet with your insurance provider to understand what is and is not covered in the case of various types of disasters.

  • Determine the cost involved in expanding coverage to make sure your assets are insured in case of each type of loss
  • Make copies of important printed documents — such as deeds and other legal documents — and put the originals in a safe deposit box at your bank
  • Take photos of all physical assets, put them on a CD, DVD or flash drive, and store it in your safe deposit box. Businesses that have an inventory of their belongings, with pictures, typically receive higher insurance payments from losses and receive them faster
  • If your business is in an area threatened by severe natural storms, consider making building enhancements so your building(s) can better withstand these threats

Data. The financial, customer, and operational information on your network is the heart of your operation. Ensuring that it cannot be lost is the best action you can take to quickly get your operation up and running again.

Moving your operations and data to a cloud service provider not only protects that data in case of a disaster, but can also significantly enhance the productivity, collaboration, and functionality of your business.

Cloud services, such as Intermdia, offer business services — including hosted Exchange, Hosted PBX and Securisync® — that let you communicate, collaborate, manage content and run your business applications. Today’s highly mobile environment, with employees accessing data from their PCs, smartphones, and tablets, makes that access easy, yet keeps your data safe and secure and away from your physical location so it’s not affected by any natural or man-made disaster.

Getting Help. There are several governmental and charitable agencies ready to help in times of a disaster. The Small Business Administration is prepared to assist, with programs such as their National Response Framework (NRF), National Disaster Recovery Framework (NDRF) and Disaster Loan Making (DLM) process. Their Disaster Oversight Council/Executive Management Team oversees the direction and support of the disaster loan process during disasters and coordinates DLM and continuity of operations (COOP).

By addressing all the above issues in your plan, your business can prevent damages from some possible threats, be better prepared for other disasters, and be in a position to quickly get your operations back up and running.

Electrical power is a good thing — until it’s not.

As business owners and managers, we like to think we’re the power behind our business. We make the decisions, work with customers or clients, conduct the training, the hiring, the firing and much more.

But the truth is, much of our business runs on electricity. It’s electricity that powers our equipment, phones, computers, printers, scanners, fax machines, security system and more.

Electricity is a wonderful thing, but it can be dangerous, too. Voltage spikes and brownouts, caused by power outages, lightning, tripped circuit breakers, short circuits, and power company malfunctions, can temporarily increase the amount of voltage that travels through electrical lines. When these spikes reach our telecom system and other equipment, they can do a lot of damage.

Spikes are fast, short duration oscillations that affect the amount of voltage running through power lines. They can permanently damage any piece of equipment running on electricity, and that can be costly.

A brownout is a drop in voltage to your electrical system. While you still have power, you have less of it. An irregular power supply can be harmful to your computers and other electronics because they are created to run at specific voltages. Additionally, when the power restores, the voltage surges while it regulates which can also harm your electronic devices.

The solution is the installation of an uninterruptible power supply (UPS) between the source of power and the equipment using that power.

A UPS is a battery that provides backup power when your regular power source fails or your voltage drops to a dangerous level. UPS’ are used to protect computers, data centers, telecommunications equipment and other electrical equipment where an unexpected loss of power could cause harm to electronics.

Find the UPS that suits your operation.

If your business is small or has minimal office equipment, smaller standby UPS systems are probably sufficient. If your business is mid-sized or larger, or if you have server-based computer networks or manufacturing equipment, you may require more sophisticated protection.

Here are the basic elements you’ll want to consider when choosing a UPS system:

  1. Power: The system you choose must have enough power to protect and support all of the devices you have in your business. Power is usually calculated in Volt-Amps (VA). By adding up the watts required by each piece of equipment, you will be able to determine the total amount of power your UPS system will need to protect.
  2. Protection Runtime: Secondly, you will need to consider how long you want the system to stay powered if there is an extended outage. Many UPS devices keep equipment operating only a few minutes, giving users enough time to safely shut them down. If there’s a chance that power will be off for an extended period, this could interfere with your ability to conduct business. Having no power can result in missed communications, unhappy customers and lost revenue. Selecting a UPS with extended runtime is an important consideration.
  3. Activation: Different systems use different triggers to initiate their operation. More basic systems have battery power that kicks in when the voltage drops below a certain level. More powerful systems have a transformer. Transformer-based systems have more sophisticated technology that keeps the voltage within an acceptable range and only relies on the battery in low- or no-power situations.
  4. Incoming Power: It’s important to know about the quality of your incoming power source when choosing a solution. If power fluctuations are common in your area, a UPS with Automatic Voltage Regulation is the answer. This can protect your equipment by correcting the incoming power from over-voltages and under-voltages.

UPS systems should not be chosen based on price alone. Select one that fits the systems and equipment you use in your business and the quality of the power source you receive.

As you run your business, make sure it’s able to run even when the electrical power is less than reliable. Adding an uninterruptible power supply can help your business save its sensitive electronics, equipment, and other systems and increase the reliability of your business for your customers — even if the power company can’t.

What is Phishing? Identifying and Protecting Your Business From Phishing Attacks

For most businesses, email is a convenient and effective communication tool inside and outside of their organization. Unfortunately, it is also the primary avenue used by scammers for phishing attacks. Cybercriminals use emails to distribute malware, phishing, and other attacks designed to defraud individuals and corporations. Phishing attacks use a combination of email and fictitious websites to fool users into disclosing sensitive information. To protect yourself and your business from these scams, it is critical to understand what they are and how to avoid them.

 What is Phishing?

 Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords, credit card details, and other pertinent personal information. These messages usually appear as if the user is receiving a legitimate email or phone call from a trusted entity, such as a bank or someone in their company, and typically directs them to click a link, download an attachment, or provide financial information over the phone.

The are many different types of phishing schemes. Understanding and educating your employees about these schemes is key to protecting your business from falling victim to them.

Spear Phishing

Spelling mistakes and poor grammar used to be the tell-tale sign of a phishing attempt. Over the years, phishing has evolved into a much more sophisticated cyber-crime as scammers began to use targeted phishing schemes. Spear phishing targets specific individuals and it’s often difficult to distinguish these emails from legitimate messages, which is part of the reason these cyber scams are so successful.

Before the scammer sends you any communication, they already know some of your personal information. They’ve researched and learned about your business to pose as someone you do business with, or they’ve monitored your social media for tidbits about your life, i.e. did you post on social media about that big purchase you just made? Once armed with this information, they can craft a carefully worded message that will seem very believable to its targeted recipient.

Whaling

Whaling, or CEO Phishing, is another form of phishing that targets high-level executives and managers. The attackers, in this case, are looking to gain access to their target’s email account. Once they’ve gained access, their possibilities are limitless. They can access personnel files, initiate wire transfers, or gain access to any other information they’d like.

Ransomware Phishing

A ransomware phishing attack will typically be an email that appears to be coming from someone known to the recipient asking them to click on a link or open a file. Once the link is clicked or the file is opened, ransomware is loaded. The file may even appear to be legitimate – maybe it has the company logo – so the target may not realize what has happened until the attacker has locked all files and sent a ransom demand.

Vishing

Phishing is not just limited to email messages. Just as people use email and other technologies for criminal purposes, they’ve also found a way to use your VoIP phone systems to scam businesses and consumers by faking Caller ID.

A typical vishing scam involves using VoIP with a modem to call phone numbers in a given area. When a person answers the phone, an automated recording states that the person’s credit card is showing fraudulent activity. The person is directed to call a specific toll-free or local phone number immediately. The number dialed may show a spoofed caller ID for the financial company the scammer is pretending to represent. When the call is made, the recording on the other line asks you to enter your credit card number and three-digit code, which is exactly what the scammers are after.

Smishing

Smishing is also done over the phone using text messaging. Scammers use text messages to try and trick people into giving them personal and financial information via text message by posing as a bank or credit card company. Often times there is a link to click on or a phone number they are asking you to call where they will try and obtain the information they are after.

Protect Yourself and Your Organization. There are many steps you can take to prevent or reduce the risks associated with phishing attacks.

Educate your employees. Implement security awareness training and teach your employees how to recognize phishing attacks.

    • If you spot a spelling error or poor grammar, it is very likely the message you received was not sent by the organization it claims to be from.
    • Think before you click. Before you download an attachment, always stop to evaluate whether it is from a legitimate sender. It is easy to make an email appear as if it came from your bank or other financial institutions. Check the actual email address of the sender to be sure they are whom they say they are.
    • If a call appears to be from a bank, credit card company, or other official business and requests financial information, end the call. Look up the official number of that business and call them back on that number. Never provide company credit card or other financial information over the phone unless you are already acquainted with the representative calling.
  1. Filter your email. Most email security solutions include spam and virus filters. Anti-phishing protection solutions should check for domain spoofing and be able to flag questionable content.
  2. Frequent backups. Because most phishing emails contain some sort of ransomware, it is important to keep your system consistently backed up. This will allow you to get employees back to work quickly by getting them access to the latest versions of their uninfected files.
  3. Keep software up-to-date. Regularly updating your operating system and security software helps to fix security vulnerabilities being taken advantage of by hackers. A virus can spread across your network using gaps in security caused by out-of-date software.

Investing in technology and training your employees will considerably reduce your risk and the impact a cyber-attack could have on your business. Contact Chickasaw Telecom to learn more about the options available to protect your business and help you stay better prepared.

SD-WAN: Why You Should Consider Making the Switch

Software-Defined Wide Area Network (SD-WAN) has recently become a hot topic in the IT world. SD-WAN offers numerous benefits for organizations of all sizes but is especially helpful to businesses with multiple branch locations. Many companies are virtualizing their existing WAN configurations and realizing the cost savings and operational efficiency of SD-WAN implementations.

What is SD-WAN?

SD-WAN is a way for your company to automate, centralize, and simplify your network management. With SD-WAN, you have cost-efficient, secure, cloud-based WAN connectivity that reduces the need to purchase expensive proprietary hardware and network transport. SD-WAN securely connects a business to a public or private cloud or to a corporate network. It takes traditional physical networking and turns it into a software-defined virtual functionality. SD-WAN is deployed as a software-based solution or as a combination of hardware and software with WAN devices placed at each branch location. Each device is managed from one central location. All routing is based on application policies and security rules set in place by your IT staff and can be quickly revised as your network requirements change.

What are the Benefits of SD-WAN?

Lower Networking Costs

With SD-WAN, you can use the mode of transport that makes the most economical sense for your business’ situation, i.e. MPLS, Ethernet, WiFi and any type of Internet bandwidth. If you have some offices running on an MPLS network, but you want your new offices to access the cloud and your data center directly, this can be accomplished using low-cost Internet connections, while maintaining a high level of security. SD-WAN allows you to improve and expand your existing network infrastructure quickly and within budget.

Increased Security

SD-WAN helps improve network security in the following ways:

• Encrypted network traffic protects data as it moves back and forth from the cloud.

• Network segmentation limits the damage done from an attack to a smaller more manageable area. The SD technology immediately alerts your IT staff to the problem, allowing them to begin working on a fix right away.

• Central provisioning systems allow for better communication between all levels of your network.

Increased Productivity and Simplified Operational Efficiency

SD-WAN improves network performance and enables your employees to connect to their cloud-based software and files faster. It provides the ability to maintain a responsive, redundant network. By using automatic routing based on parameters set by your IT staff, if the Internet connection goes down in one office, the SD-WAN can re-route Internet traffic and VoIP phone service utilizing the network connection of another location.

SD-WAN also eliminates the need to employ IT staff at each branch location. Once the pre-configured SD-WAN device is connected at your branch site, it should come online, configure itself and be running within minutes. Your corporate IT staff can then manage each location using a software-defined management application.

Improved Voice Quality

SD-WAN is just as useful to companies with one location as it is for those with multiple locations. By implementing two or more Internet connections from different providers, SD-WAN can dramatically improve the quality of your VoIP calls. SD-WANs use application-based routing to direct voice traffic across the most favorable path. Additionally, by implementing an SD-WAN solution that features Forward Error Correction (FEC), you can improve your voice quality by compensating for packet loss. Lost packets are reconfigured and packets that are delivered out of order will be reduced.

Increased Network Speed

Network performance is crucial for unified communications and business applications. Some network traffic needs to move quicker than other traffic. SD-WAN has the ability to steer the traffic of applications and different users onto applicable paths. SD-WAN can also automatically re-route traffic onto a different path when the current path becomes overcrowded.

SD-WAN has many appealing features. The value of SD-WAN on its own is clear. Organizations are not only saving money but also benefiting from increased business agility and employee productivity.

The New Distributed Workforce

With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP, provides many features at a fraction of the cost including real-time collaboration, call recording, video conferencing and more. These features effortlessly deliver the communication options critical for today’s distributed workforce. Below are just a few examples of how VoIP and business Cloud applications support mobility and the distributed workforce.

Telecommuting Made Easier

Using a telephone system that is hosted by the Cloud, your employees need only an Internet connection to securely connect to the system. Many VoIP products offer communication features specifically designed to improve management of a distributed workforce. Features such as call routing and conferencing allow unparalleled access to employees working in remote locations by allowing them to use their smartphones and laptops as if they were working in an actual office. VoIP also provides a consistent and professional experience for your customers and prospects. Using the Presence Management capability of VoIP, calls can be automatically routed to any number or extension. The call transfers are seamless, making it appear as if the employee they are speaking to is in the office, no matter where they are located.

Increased Productivity

Because VoIP is an Internet-based communication system, your employees can make and receive phone calls from anywhere anytime. They can use audio and video conferencing to organize and attend business meetings, make sales presentations, or conduct training remotely.

Even when you or your employees are not in the office, you can:

• Check the availability of others in your business.
• Know when other employees are engaged and should not be disturbed.
• Easily communicate by instant message (IM) with anyone on your team.
• Use a smartphone to access voice messages and collaboration features.
• Get real-time call alerts online.

In addition, VoIP allows you to log a record of all calls. This gives you some insight into how your employees are managing their time as well as the number of contacts made with customers, vendors, and others.

Cost Savings

One of the biggest benefits of VoIP systems is that they are very cost effective. Whether audio or video, so long as it’s sent through the Internet, it’s virtually free. The costs of calls themselves are also greatly reduced as there are little to no charges for long distance or international calls. This is a tremendous benefit if you have a workforce that is spread across the country. And because VoIP systems have flexible and changeable structures, it’s easy to expand or scale back as needed. VoIP also makes it easier to manage your business. You can rely on the system to route calls using the most effective path, increasing your business’s efficiency. It helps you achieve the almost effortless communication necessary to run your business effectively and to ensure that you and your employees can be attentive to the needs of clients and prospects. Additionally, using VoIP to employ a remote workforce, companies can spend less on overhead expenses, possibly even eliminating them altogether.

Collaboration and Teamwork

The video conferencing option of VoIP gives employees a way to connect even when they can’t meet in person. Employees can hold meetings with team members and clients from wherever they are so long as they have an Internet connection. This saves time and travel expenses.
Businesses can also manage critical business data using a Cloud-based file management and backup solution, such as SecuriSync by Intermedia. Employees can instantly and securely access content from any device, share folders with colleagues, vendors or customers, and co-edit files in real-time with multiple collaborators. Your business data is automatically backed up and protected from ransomware attacks, hardware failure, or accidental file deletions.

The flexibility of VoIP systems means they can be tailored to fit your specific needs. Your Ideacom Network telecom provider can help you find and customize a VoIP telephony system that’s just right for your business.