The New Distributed Workforce
With remote teams of employees becoming much more commonplace, employers are tasked with effectively managing their distributed workforce. Many technologies exist to enable and control resources available to remote employees. Voice-over-Internet-Protocol, or VoIP, provides many features at a fraction of the cost including real-time collaboration, call recording, video conferencing and more. These features effortlessly deliver the communication options critical for today’s distributed workforce. Below are just a few examples of how VoIP and business Cloud applications support mobility and the distributed workforce.
Telecommuting Made Easier
Using a telephone system that is hosted by the Cloud, your employees need only an Internet connection to securely connect to the system. Many VoIP products offer communication features specifically designed to improve management of a distributed workforce. Features such as call routing and conferencing allow unparalleled access to employees working in remote locations by allowing them to use their smartphones and laptops as if they were working in an actual office. VoIP also provides a consistent and professional experience for your customers and prospects. Using the Presence Management capability of VoIP, calls can be automatically routed to any number or extension. The call transfers are seamless, making it appear as if the employee they are speaking to is in the office, no matter where they are located.
Because VoIP is an Internet-based communication system, your employees can make and receive phone calls from anywhere anytime. They can use audio and video conferencing to organize and attend business meetings, make sales presentations, or conduct training remotely.
Even when you or your employees are not in the office, you can:
• Check the availability of others in your business.
• Know when other employees are engaged and should not be disturbed.
• Easily communicate by instant message (IM) with anyone on your team.
• Use a smartphone to access voice messages and collaboration features.
• Get real-time call alerts online.
In addition, VoIP allows you to log a record of all calls. This gives you some insight into how your employees are managing their time as well as the number of contacts made with customers, vendors, and others.
One of the biggest benefits of VoIP systems is that they are very cost effective. Whether audio or video, so long as it’s sent through the Internet, it’s virtually free. The costs of calls themselves are also greatly reduced as there are little to no charges for long distance or international calls. This is a tremendous benefit if you have a workforce that is spread across the country. And because VoIP systems have flexible and changeable structures, it’s easy to expand or scale back as needed. VoIP also makes it easier to manage your business. You can rely on the system to route calls using the most effective path, increasing your business’s efficiency. It helps you achieve the almost effortless communication necessary to run your business effectively and to ensure that you and your employees can be attentive to the needs of clients and prospects. Additionally, using VoIP to employ a remote workforce, companies can spend less on overhead expenses, possibly even eliminating them altogether.
Collaboration and Teamwork
The video conferencing option of VoIP gives employees a way to connect even when they can’t meet in person. Employees can hold meetings with team members and clients from wherever they are so long as they have an Internet connection. This saves time and travel expenses.
Businesses can also manage critical business data using a Cloud-based file management and backup solution, such as SecuriSync by Intermedia. Employees can instantly and securely access content from any device, share folders with colleagues, vendors or customers, and co-edit files in real-time with multiple collaborators. Your business data is automatically backed up and protected from ransomware attacks, hardware failure, or accidental file deletions.
The flexibility of VoIP systems means they can be tailored to fit your specific needs. Your Ideacom Network telecom provider can help you find and customize a VoIP telephony system that’s just right for your business.